What appliances do you repair?

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We repair most major in-home appliances, including refrigerators, freezers, ranges, ovens, stoves, cooktops, microwaves, dishwashers, washing machines, dryers (gas and electric), and vent hoods.

If you’re unsure whether your appliance qualifies, just contact us and we’ll verify quickly.

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What appliance brands do you service?

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We service all major residential appliance brands, including:

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Amana, Alliance, Asko, Café, Cove, Criterion, Dacor, Danby, Electrolux, Fisher & Paykel, Frigidaire, GE, Gladiator, Haier, Hotpoint, Insignia, JennAir, Kenmore, KitchenAid, LG (Signature & Studio), Maytag, Midea, Miele, Monogram, Roper, Samsung, Speed Queen, Sub-Zero, U-Line, Viking, Whirlpool, Wolf, Zephyr, and many others.

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If your brand isn’t listed, we likely service it—just ask.

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Do you repair commercial appliances?

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We only service commercial laundry equipment (washers and dryers). We are Factory Certified for Speed Queen and Alliance commercial laundry products.

 

We do not service:

 

• Walk-in coolers

• Commercial ovens or ranges

• Commercial refrigeration

• Any appliance designed specifically for commercial use

 

 

However, we do service residential-grade appliances even if used in commercial settings (such as an office break room).

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What is your cancellation policy?

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You can view our full cancellation policy here:

https://www.iowaappliancerepair.com/canx

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Is your work guaranteed?

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Yes. Most repairs are covered under our workmanship guarantee. Details are available here:

https://www.iowaappliancerepair.com/canx

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What happens to the trip/diagnostic fee if I choose not to repair my appliance?

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If you approve the repair, your diagnostic fee is credited toward the repair total.

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If you decline the repair, the fee covers the technician’s time, travel, expertise, and professional diagnosis.

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There are no hidden fees.

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What areas do you service?

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We serve Des Moines and the surrounding communities including:

Adel, Alleman, Altoona, Ames, Ankeny, Berwick, Bondurant, Boone, Booneville, Cambridge, Carlisle, Clive, Cumming, De Soto, Des Moines, Elkhart, Granger, Grimes, Hartford, Huxley, Johnston, Kelley, Luther, Madrid, Maxwell, Mitchellville, Nevada, Norwalk, Pleasant Hill, Polk City, Runnells, Sheldahl, Slater, Urbandale, Van Meter, Waukee, West Des Moines, and Windsor Heights.

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Do you service locations outside your normal service area?

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Typically no—travel outside our service area is cost-prohibitive.

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In rare cases, we may provide out-of-area service at higher rates. For inquiries, email:

iowaappliancerepair@outlook.com

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Can I get a quote before booking an appointment?

No. Because many issues share similar symptoms, accurate pricing requires a professional diagnosis.

 

What we can promise:

 

• Diagnosis is free with a repair

• We use flat-rate pricing based on the Appliance Blue Book

• You receive an upfront quote before any work begins

• No obligation to proceed

 

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This ensures fair pricing and eliminates surprises.

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Can I provide my own parts?

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Yes, but repairs made with customer-supplied parts cannot be guaranteed.

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All sales are final, and the part must be correct for your model. In many cases, providing your own part does not save money.

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Do you offer dryer vent cleaning?

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No. You can find our recommended vendors here:

https://www.iowaappliancerepair.com/_files/ugd/1ffc22_882cf7a644bd4b2f945048bddc59a268.pdf

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Do I need to be home during the appointment?

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Yes. Someone 18 or older must be present during the entire appointment.

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What if my appliance is still under warranty?

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If you want warranty-covered service, you must first contact your warranty provider to open a claim.

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We have relationships with:

LG, Speed Queen, GE, Midea, and Allstate / SquareTrade.

Full details are available on our warranty help page.

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Do you work with home warranty companies or 3rd-party protection plans?

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Yes, we now work with home warranty and protection plan companies. Additional communication and processing fees apply as outlined here:

https://www.iowaappliancerepair.com/warrantydisclaimer

 

You pay us directly at the time of service. Coverage decisions are made by your warranty company.

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Are you factory authorized or certified?

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Yes. We are Factory Certified for LG, GE, Speed Queen, and Midea.

We also work with Allstate / SquareTrade for warranty repairs.

 

Additionally, we are part of the Whirlpool Service Matters program, giving us access to official Whirlpool technical resources to properly service Whirlpool-family brands such as Whirlpool, Maytag, KitchenAid, JennAir, and Amana.

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Are you licensed and insured?

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Yes. All technicians are licensed, insured, background checked, MST-certified, and EPA-licensed.

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Who owns Iowa Appliance Repair?

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We are a local, family-owned business serving the Des Moines area.

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How long have you been in business?

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Iowa Appliance Repair was established in August 2022.

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Do you use OEM factory parts?

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Yes. We always use OEM factory parts unless stated otherwise during your quote.

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Where is your office located?

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309 Court Ave, STE 818, Des Moines, IA 50309

Repairs are performed in your home or business — we do not have a workshop.

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Can I bring my appliance to you?

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No. All repairs are performed on-site at your home or business.

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Do you repair HVAC, plumbing, or electrical systems?

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No. We specialize exclusively in appliance repair.

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Where can I dispose of an old appliance?

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Check with your local city or municipality for disposal guidelines, or contact a junk removal service.

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We do not currently offer appliance disposal.

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How soon can you come out for service?

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Appointment availability varies throughout the week, but we are often able to schedule service within a few business days.

For the fastest service, we recommend booking early—especially for refrigerators, washers, and dryers.

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Do you offer same-day or next-day appointments?

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Sometimes. Same-day or next-day appointments depend on technician availability and routing.

 

For the most accurate availability:

Call us or check our online booking system.

If a slot is open, you can reserve it instantly.

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How long do most appliance repairs take?

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Repair time varies depending on the appliance and issue.

We aim to complete repairs in a single visit whenever possible by bringing commonly needed parts.

If a specialty OEM part is required, we may need to order it, which can take several days depending on availability.

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What forms of payment do you accept?

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We accept cash and all major credit or debit cards.

Payment is due at time of service.

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Is it better to repair or replace my appliance?

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It depends on the appliance’s age, condition, and the parts required.

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During your appointment, we will provide an honest assessment so you can choose the most cost-effective option.

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Do you offer emergency or after-hours service?

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No. After-hours service is not available because suppliers are closed and parts cannot be obtained.

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What should I do before my technician arrives?

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To ensure fast and safe service, please:

 

• Secure pets

• Clear the area around the appliance

• Make sure the appliance is accessible

• For refrigerator issues, ensure it has been plugged in and running for at least 24 hours (only if safe to do so)

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Why choose Iowa Appliance Repair?

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• Local, family-owned business

• Licensed and insured

• MST-certified and EPA-licensed technicians

• 14-day workmanship guarantee

• Flat-rate Blue Book pricing

• OEM factory parts

• Honest, no-pressure service

• Diagnosis is free with a repair