Cancellation Policy:
To ensure fairness to all our clients and our scheduling needs, we require the following cancellation policy:
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Initial Service Appointments:
(Excludes Warranty Service, find Warranty Service in it’s own section)
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Cancellations made with 24 hours or more notice: No fee will be charged.
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Cancellations made with less than 24 hours notice: A 50% cancellation fee will be applied.
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No-shows: The full service fee will be charged.
Follow-Up Appointments:
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Cancellation Fee: A $50 cancellation fee will apply for cancellations of scheduled return visits or repairs. This fee helps cover costs associated with scheduling, credit card processing fees, potential restocking fees for ordered parts, and the technician's time allocated for the appointment.
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Part Orders: Some ordered parts may be non-refundable, as determined in our sole discretion
Warranty Services:
For Warranty Services, a 24-hour cancellation / rescheduling notice is required. Cancellations or rescheduling requests made with less than 24 hours' notice will result in the warranty ticket being closed and billed to the warranty company. In such cases, future service requests from the warranty company will be refused. The customer will need to work directly with the warranty company to find an alternative service provider.
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Circumstances Beyond Our Control:
No refunds will be issued if we are unable to complete the service due to factors beyond our control, such as (but not limited to):
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Unaccessibility of the property or appliance: This includes situations where the technician cannot gain access to the property or the appliance for repair.
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Lack of adult supervision on-site. We require someone 18+ present during all appointment.
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Utility issues that prevent service completion.
Dissatisfaction with Services:
Refunds will not be provided based solely on general dissatisfaction with our services. This includes, but is not limited to, subjective opinions about the technician's demeanor, the timeliness of the service, or the overall quality of the repair.
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Tips & Gratuity:
Tips and gratuity are not refundable under any circumstances.
*14 DAY GUARANTEE:
If you report experiencing the same issue with your appliance within 14 days after a repair, we will schedule you for the soonest available return visit with our technician. The technician will reassess the appliance to determine if additional repairs are needed. If additional repairs are necessary, we will attempt repair but additional visits may be required. We do not charge you additional labor for return visits covered under our Guarantee, but you are required to pay retail price for any additional parts needed for repair of the appliance. There are no refunds. *Not all repairs include a Guarantee. We reserve the right to refuse Guarantee for certain parts / services as determined in our sole discretion.
Tips are NOT refundable.
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Please note:
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This Cancellation and *14 Day Guarantee policy applies to all services booked with Iowa Repair Center LLC DBA Iowa Appliance Repair. Customers have the right to review this cancellation policy at any time. For the full cancellation policy, please visit www.iowaappliancerepair.com/canx or contact us at (515) 509-2592.
We appreciate your understanding and cooperation.
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Iowa Appliance Repair
(515) 509-2592