Cancellation Policy:
To ensure fairness to all our clients and our scheduling needs, we require the following cancellation policy:
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Initial Service Appointments:
(Excludes Warranty Service, find Warranty Service in it’s own section)
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Cancellations made with 24 business hours or more notice: No fee will be charged.
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Cancellations made with less than 24 business hours notice: A 50% cancellation fee will be applied.
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No-shows: The full service fee will be charged.
Follow-Up Appointments:
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Cancellation Fee: A $50 cancellation fee will apply for cancellations of scheduled return visits or repairs. This fee helps cover costs associated with scheduling, credit card processing fees, potential restocking fees for ordered parts, and the technician's time allocated for the appointment.
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Part Orders: Some ordered parts may be non-refundable, as determined in our sole discretion
Warranty Services:
For Warranty Services, a 24 business hour cancellation / rescheduling notice is required. Cancellations or rescheduling requests made with less than 24 business hours' notice will result in the warranty ticket being closed and billed to the warranty company. In such cases, future service requests from the warranty company will be refused. The customer will need to work directly with the warranty company to find an alternative service provider.
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Circumstances Beyond Our Control:
No refunds will be issued if we are unable to complete the service due to factors beyond our control, such as (but not limited to):
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Unaccessibility of the property or appliance: This includes situations where the technician cannot gain access to the property or the appliance for repair.
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Lack of adult supervision on-site. We require someone 18+ present during all appointment.
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Utility issues that prevent service completion.
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Dissatisfaction with Services:
Refunds will not be provided based solely on general dissatisfaction with our services. This includes, but is not limited to, subjective opinions about the technician's demeanor, the timeliness of the service, or the overall quality of the repair.
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Tips & Gratuity:
Tips and gratuity are not refundable under any circumstances.
14 DAY LIMITED WORKMANSHIP GUARANTEE:
Iowa Repair Center LLC DBA Iowa Appliance Repair (“Company”) provides a 14-Day Limited Workmanship Guarantee on the part installed by the Company and the labor involved in installing that part correctly. The Company guarantees the part and the installation of that part — not the customer’s reported symptom.
If the part installed by the Company is found to be defective, or if there is an issue directly caused by the installation of that part within 14 days of the service date, the Company will return and correct that specific issue at no additional labor charge. Defective parts will be replaced under the manufacturer’s warranty whenever possible. If the part is not covered by warranty or is non-returnable, the customer is responsible for the cost of the replacement part at standard retail pricing.
If the appliance continues to have the same symptom (such as noise, cooling issues, heating issues, vibration, leaking, etc.) but the cause is different, or if any other component fails, this is considered a new and separate repair. Standard diagnostic, labor, and parts charges will apply. Mechanical appliances often contain multiple worn or failing components, and replacing one component does not guarantee that all symptoms will be resolved or that the appliance will return to “like-new” condition.
Certain repairs may be excluded from this Guarantee when noted in writing at the time of service, such as customer-requested work performed against technician recommendations or repairs for which the customer signs a No-Guarantee Waiver.
This Guarantee does not apply to repairs performed under manufacturer warranty or third-party protection plans, which are governed by their own terms and require all follow-up requests to be submitted to the warranty provider. It also does not apply to unrelated, new, or undiagnosable issues; failures occurring after the original repair; or damage caused by misuse, neglect, improper installation by others, or failure to follow manufacturer recommendations.
All labor charges, diagnostic fees, and services are final. Refunds are not offered.
By accepting service, the customer acknowledges and agrees to this 14-Day Limited Workmanship Guarantee and understands the inherent limitations of diagnosing and repairing complex mechanical appliances.
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Please note:
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This Cancellation and 14 DAY LIMITED WORKMANSHIP GUARANTEE policy applies to all services booked with Iowa Repair Center LLC DBA Iowa Appliance Repair. Customers have the right to review this cancellation policy at any time. For the full cancellation policy, please visit www.iowaappliancerepair.com/canx or contact us at (515) 509-2592.
We appreciate your understanding and cooperation.
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Iowa Appliance Repair
(515) 509-2592