Appliance Installation, Service, and Liability Agreement
Iowa Repair Center LLC, including Iowa Appliance Repair, Pure Air Dryer Vent Cleaners,
Surge Appliance Repair and Dryer Vent Cleaning, Surge Dryer Vent Cleaning, and SURGE,
and any affiliated entities, subsidiaries, divisions, trade names, and DBAs associated with
those brands
First and last name:
Service Address
Phone Number:
Email:
1. Agreement Overview
This Agreement (“Agreement”) governs appliance installation and related services provided by Iowa Repair Center LLC,
including Iowa Appliance Repair, Pure Air Dryer Vent Cleaners, Surge Appliance Repair and Dryer Vent Cleaning, Surge
Dryer Vent Cleaning, and SURGE, and any affiliated entities, subsidiaries, divisions, trade names, and DBAs associated
with those brands (“the Company”). By booking, signing, or permitting service to begin, the Customer (“Customer”)
acknowledges and agrees to all terms below.
This Agreement applies to services performed within the State of Iowa, primarily within Polk County and surrounding areas,
unless otherwise agreed in writing.
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2. Definitions
“Service” means any installation, delivery, removal, or labor provided by the Company.
“Technician” means any authorized representative of the Company performing Service.“Customer” means the individual or entity requesting or permitting Service.
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3. Customer Responsibility and Acknowledgment
The Customer is responsible for ensuring that the service area is safe, accessible, and compliant with all applicable
building, plumbing, gas, and electrical codes. The Company assumes that all existing hookups, connections, and shutoffs
are functional and code-compliant at the time of service.
Customers are encouraged to protect flooring and surrounding surfaces before service. The Company is not responsible
for cosmetic damage such as scratches, dents, chips, or scuffs to floors, walls, cabinets, or appliances during normal
handling and installation.
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4. Scheduling, Access, and Cancellation
The Customer must ensure that a responsible adult, age 18 or older, is present during service. The Company’s technician
must have safe, unobstructed access to the appliance and all necessary connections.
A 50% cancellation fee applies to any appointment canceled less than 48 hours before the scheduled time. Once a
technician is en route, no refunds will be issued for cancellations, incomplete work, or dissatisfaction caused by conditions
outside the Company’s control.
Payment represents reserved time and labor, not a guaranteed completed installation. If installation cannot be completed
due to property conditions or circumstances beyond the Company’s control, full payment remains due.
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5. Right to Refuse Service
The Company reserves the right to refuse or discontinue service at any time if unsafe, unsanitary, or noncompliant
conditions exist, or if the Customer’s conduct or environment poses risk to personnel or property. No refund shall be due in
such cases.
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6. NO WARRANTY OR GUARANTEE:THE COMPANY PROVIDES SERVICES AS-IS, WITH NO WARRANTY OR GUARANTEE, EXPRESS OR IMPLIED.
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.
The Company does not warrant the performance or safety of any Customer-supplied or Company-supplied appliance,
accessory, or installation part.
NOTHING HEREIN SHALL BE CONSTRUED TO WAIVE ANY RIGHTS THAT CANNOT BE LEGALLY WAIVED UNDER
IOWA LAW.
The Company’s responsibility ends once the technician departs from the property.
The Customer assumes full responsibility for the ongoing use and maintenance of all appliances and related fixtures.
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7. Liability for Existing Conditions, Materials, and General Liability
The Company is not liable for damages or failures caused by:
• Aged, defective, or brittle plumbing, gas, or electrical fixtures that fail during service.
• Malfunctioning or seized shutoff valves, corroded fittings, or improper prior installations.
• Flooring, cabinetry, countertops, or walls that obstruct service.
• Leaks, fires, or malfunctions resulting from newly installed appliances or manufacturer defects.
• Defective or nonfunctional (“DOA”) appliances.
The Customer acknowledges that connecting to old or fragile fixtures involves inherent risk. Any resulting leaks, breakage,
or damage are solely the Customer’s responsibility.
No Certification or System Approval: The Company's installation or service work does not constitute inspection,
certification, or approval of any appliance, gas, water, or electrical system. The Customer is solely responsible for ensuring
that all connections, utilities, and related systems meet local code and safety requirements.
To the fullest extent permitted by law, the Company’s total liability to the Customer shall not exceed the total amount paid
and received by the Company for the Service giving rise to the claim.
In no event shall the Company be liable for consequential, incidental, indirect, or special damages including, without
limitation, loss of food, use, or income.
⸻8. Installation Conditions and Appliance-Specific Disclaimers
General Conditions (Applicable to All Appliances)
• The appliance must be on a level, solid surface with direct access.
• The Company connects only to existing, functional shutoffs compatible with standard installation kits.
• The Company does not modify, reroute, or replace gas lines, electrical wiring, or plumbing.
• The Company will not connect to valves or outlets located inside walls, floors, or ceilings.
• The Company does not “fish” gas, water, or electrical lines through walls, floors, or continuous cabinetry runs.
• Unsafe, nonstandard, or outdated fittings void service.
• The Customer must ensure that the appliance fits in the designated space.
• The Company is not responsible for incompatibility caused by cabinetry, flooring transitions, or plumbing layout.
• Water shutoff valves must be directly behind the unit and functional at the time of service.
• The Company is not responsible for the failure of any Customer-supplied or Company-supplied part, adapter, or
accessory, including but not limited to water lines, hoses, or fittings, as the Company is not the manufacturer of such
components.
Dishwashers
The Company will not remove or modify cabinetry, counters, or flooring. Non-flush flooring or tight cabinetry openings may
prevent completion. Copper plumbing, long hose runs, or missing drain hookups may require a licensed plumber.
Laundry Appliances
The Company does not install laundry appliances in drip trays. Units must be on a flat, level surface. Stacking requires two
installers and a Customer-supplied stacking kit. The Company is not responsible for damage to flooring, walls, or doors
caused by tight spaces or access limitations.
Gas Appliances
The Company connects only to existing, standard shutoffs located directly behind the unit. The Company does not modify
or extend gas lines or work on main shutoffs. Gas putty, seized fittings, or unsafe configurations may prevent completion.
The Company reserves the right to refuse any unsafe work, as determined by the Company.
Microwaves
Backsplashes and cabinetry may complicate installation. Tile drilling or bracket mounting can result in cosmetic damage,
gaps, or cracking. The Company is not liable for damage to tile, backsplash, walls, or cabinetry. Additional charges may
apply for these conditions.
Refrigerators
The Customer must confirm correct measurements and door clearance. The Company is not responsible if the unit does
not fit, cannot connect, or requires plumbing modification.
DryersThe Company is not responsible for venting issues, airflow restrictions, or fire hazards due to existing duct conditions. The
Company is not liable if venting cannot be properly connected due to access or design limitations.
Ranges
Anti-tip brackets are recommended but may not be installable in certain environments (e.g., concrete floors). If not installed,
the Customer waives all liability related to tip-over risks.
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9. Haul Away, Room-to-Room Moves, and Delivery
Haul-away and in-home moves are optional convenience services. Prices reflect the additional time, equipment, and
liability associated with handling large appliances. The Company is not responsible for cosmetic damage that occurs
during these moves.
The Customer acknowledges that normal movement of large appliances may cause minor cosmetic marks or wear
consistent with ordinary handling.
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10. Pre-Existing and Structural Conditions
The Company will not remove doors, modify trim, cut countertops, or alter home structures to complete an installation. If
obstructions prevent safe completion, the Customer remains responsible for full payment.
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11. Force Majeure
The Company shall not be liable for delays or failures in performance resulting from causes beyond its reasonable control,
including but not limited to weather, illness, labor shortages, accidents, or material unavailability.
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12. Payment Terms
Payment is due at or before the time of service. Unpaid balances accrue up to a 10% monthly late fee after 30 days.
In the event of nonpayment, the Customer shall be responsible for all reasonable costs of collection, including attorney’s
fees and court costs.The Customer agrees that all sales are final and expressly waives any right to initiate a credit card dispute or chargeback.
Initiating a chargeback constitutes a breach of this Agreement. Unauthorized chargebacks will be pursued as theft of
services under Iowa law.
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13. Customer Inspection and Acceptance
The Customer must inspect all completed work and surrounding areas before the technician departs. Any issues or
concerns must be reported immediately. Post-departure claims for damage, incomplete work, or dissatisfaction will not be
honored. Failure to inspect constitutes acceptance of satisfactory completion.
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14. Third-Party and Retailer Acknowledgment
If service is scheduled through a third party or retailer, the Customer acknowledges that Iowa Repair Center LLC, including
its affiliated brands, trade names, DBAs, subsidiaries, and related entities, operates as an independent contractor and is
not an employee or agent of that retailer. Liability for product defects, shipping damage, or manufacturer failure rests solely
with the retailer and/or manufacturer.
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15. Photo Documentation, Body Camera, and Electronic Consent
The Company may take photos or video of the work area before and after Service for documentation and liability protection
purposes. These materials will not be used publicly.
The Customer understands that the technician may wear a body camera that records both audio and video during the
service appointment. The purpose of this recording is for safety, security, quality control, to provide an accurate record of
services performed, and to assist in resolving any disputes. The Customer acknowledges that they have been informed of
their right to decline service if they do not consent to the recording. Refusing consent may impact the Company’s ability to
provide Service.
By allowing service to proceed, the Customer provides express consent to recording and acknowledges this consent.
Electronic signatures and approvals are deemed equivalent to handwritten signatures. The Customer consents to receive
communications, invoices, and receipts electronically.
15A. Referral & Third-Party Contact Sharing Consent (CONSPICUOUS NOTICE)When appropriate for safety, maintenance, or appliance performance, the Company may recommend trusted third-party
service providers (such as professional dryer vent cleaning services). With the Customer’s permission, the Company may
share the Customer’s name, service address, and contact information with such referred provider solely for the purpose of
contacting the Customer regarding the recommended service.
The Customer understands that the Company may receive a referral fee or commission if the Customer chooses to hire the
referred provider. Customer information will not be sold or shared for unrelated marketing purposes. Consent is voluntary
and may be withdrawn at any time by providing written notice to the Company.
I CONSENT to the Company sharing my contact information with a trusted third-party referral provider as
described above.
I DO NOT CONSENT to the sharing of my contact information for referral purposes.
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16. Indemnification and Hold Harmless
The Customer agrees to indemnify, defend, and hold harmless the Company, its owners, agents, employees, and
affiliates from any and all claims, damages, or expenses arising from:
• The use, operation, or malfunction of installed appliances.
• Damage to property during installation or removal.
• Loss caused by preexisting defects, improper utilities, or unsafe conditions.
This includes, but is not limited to, water damage, gas leaks, electrical hazards, or fire following service.
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17. Courtesy or Nonstandard Work (One-Time Exceptions)
From time to time, the Company may, at its sole discretion, perform limited tasks or services outside its standard scope
(“Courtesy Work”) as a one-time accommodation to assist the Customer. Courtesy Work is performed strictly as a voluntary
service and does not alter or expand the Company’s normal scope of work, obligations, or liability.
The Customer acknowledges and agrees that any Courtesy Work is provided without warranty or guarantee, and the
Company shall not be liable for any damage, loss, or injury arising from or related to such work, regardless of cause.
Performing Courtesy Work on one occasion shall not create a duty or precedent for future services.
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18. Governing Law, Venue, and ArbitrationThis Agreement shall be governed by and interpreted in accordance with the laws of the State of Iowa. Any disputes that
cannot be resolved through good-faith negotiation or mediation will be SUBMITTED TO BINDING ARBITRATION BEFORE
A SINGLE ARBITRATOR IN ACCORDANCE WITH THE COMMERCIAL ARBITRATION RULES OF THE AMERICAN
ARBITRATION ASSOCIATION (AAA).
All arbitration proceedings shall take place in Polk County, Iowa. Each party shall bear its own costs and attorney’s fees,
and arbitration fees shall be split equally unless the arbitrator determines otherwise. The arbitration award may include an
award of attorney’s fees and costs to the prevailing party. The arbitrator’s decision shall be final and enforceable in any
court of competent jurisdiction.
BOTH PARTIES ACKNOWLEDGE THAT ARBITRATION IS A VOLUNTARY AND BINDING ALTERNATIVE TO COURT
LITIGATION. BY SIGNING THIS AGREEMENT, THE CUSTOMER KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT
TO A TRIAL BY JURY.
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19. Legal Waiver and Severability
The Customer acknowledges that this Agreement releases the Company from liability to the fullest extent permitted by law.
If any provision is found invalid, the remaining provisions remain fully enforceable.
Failure by either party to enforce any term shall not constitute a waiver of that term or any other right.
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20. No Third-Party Beneficiaries
Nothing in this Agreement shall be construed to give any person or entity other than the parties hereto any legal or
equitable right, remedy, or claim under this Agreement.
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21. Modification Policy
The Company reserves the right to update this Agreement periodically. The version in effect at the time of booking shall
govern the Service.
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22. Complete Agreement and AcknowledgmentThis document represents the entire understanding between the Customer and the Company and supersedes any verbal
or written agreements. No oral promises or representations shall modify its terms.
By scheduling or permitting service, the Customer affirms they have read, understood, and voluntarily agreed to this
Agreement, including all release, indemnification, and arbitration clauses. The Customer acknowledges the opportunity to
seek legal counsel prior to signing.
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NOTICE: By signing or allowing work to begin, you waive certain legal rights, including the right to sue in court.
Electronic Signature and Consent
By signing or electronically accepting this Agreement, the Customer acknowledges and agrees that electronic
signatures, initials, or checkbox confirmations shall carry the same legal force and effect as handwritten signatures
under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable Iowa law. The
Customer further consents to receive all communications, invoices, and service confirmations electronically
and and agrees that such consent applies to all subsequent transactions with the Company.
I acknowledge I have read and agree to all terms of the Appliance Installation, Service, and Liability Agreement
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By checking this box, I Acknowledge Sections 6, 7, 12, 15, 16, and 17 [Courtesy Work], and 18 [Arbitration]
Your signature
Signature Date (MM/DD/YYYY)
Rev. 04/2026 – Iowa Repair Center LLC
This Agreement is the property of Iowa Repair Center LLC and its authorized brands, trade
names, DBAs, affiliates, subsidiaries, and related entities. Unauthorized reproduction or use is
prohibited.